If I knew how United is acting … UA is taxing thin passangers 100 $ !!!!!

- 1 human as me = 105 pounds

– total weight of my bag and my husband bag = inferior to my weight

– surplus of one bag 3 pounds taxed by UA “only” 100 $

– no cabin bag

– my thin person travelled squezed between 600 pounds persons

– United Airlines do not reimbursed me as they promised and make me send by mail and call them several times ( means the tactics of let it go )

UA, please note :

1. Wihin my position as PM, my company of 6’000 persons will never purchase a UA ticket ( and when I say never, it is never )

2. I will send my case to ALL who want to hear me – that is a perfect publicity for 100 $ surtax of thin human

3. I think UA should tax thin persons not 100 $, but 10’000 $

A very proud thin ex – UA customer with 105 pounds weight

http://bx.businessweek.com/delta-air-lines/delta-airlines—they-dont-nickel-and-dime-you-they-want-your-franklin-bills/13399429538410343443-c625dd8dc5580b73f09b9da4e4e425d9/

I happen to agree with Bradley and Sara that the airline industry tends to focus on its most profitable passengers. I would go so far as to say that it is not unique in that regard. Industries tend to follow the money trail.

Many consumers are bargain hunters with no loyalty to a particular airline. I suspect that “elite” fliers are, at the very least, somewhat more loyal to an airline than the average consumer. [Though I wonder how much better their treatment is, really.]

So me must ask ourselves…what is the incentive for average consumers to switch to another airline, regardless the reason? The probability that they will be treated exactly the same way – if our assumptions are correct – is very high. Surely switching to another airline will not solve the problem or result in substantially better service.

And, average consumers – who are very price sensitive – switch airlines with such frequency that I believe it would be virtually impossible to trace influence [on their decisions] back to specific events such as Carroll’s video.

Viral video can be powerful entertainment, but let’s not confuse its ability to entertain with its ability to influence behavior.

1. PR firm reports PR gaff and claims huge loss of revenue.
2. ?
3. Profit!