59% Say ROI from Google AdWords Remarketing Outweighs its Annoyance


Earlier in the week I ran a poll to ask if people thought Google AdWords remarketing was a great marketing tactic, or just annoying.

There’s often many mixed opinions when talking about this, which fall into two groups:

  1. People who find that they are constantly being re-marketed to and almost stalked across the web, often to the point that it puts them off making a future purchase from a brand because the ads are so annoying.
  2. Advertisers who find that AdWords remarketing yields a positive ROI and is a great marketing tactic to re-connect with potential customers, who didn’t quite make a purchase last time they visited your site – but are likely to in the future.

So I thought it would be useful to run a quick poll to see how these opinions are divided, here are the results:

So it’s pretty split (exactly 50/50 if you only look at UK results) – but based on this, it’s clear that despite many people finding the ads annoying – most appreciate that it is a very useful and effective method of advertising towards potential customers.

Some of the replies I received on Twitter do a great job of summing this up:

@ Why the dichotomy? They are annoying AND effective.
@benjaminellis
Benjamin Ellis

@ @ I think the annoyance level of remarketing depends on how frequent you let the ads be shown - http://t.co/DOQE2GfU
@BrionyGunson
Briony Gunson

@ I imagine it's like this: Surprise > novelty > complacency > irritation > annoyance > fear > death #remarketing #ppc
@BrionyGunson
Briony Gunson

@ its like most things in SEM; done badly is harmful, done well is profitable
@RichardFergie
Richard Fergie

So while remarketing can be annoying, it depends largely on how you manage your campaign – and in some cases we just have to accept it’s both useful and annoying!

Kevin Gibbons is Founder/Director of Strategy at SEOptimise. Kevin is well known within the search industry as a blogger for sites such as Search Engine Land, Econsultancy and Search Engine Watch. Kevin is also a frequent SEO speaker at a number of conferences including Search Marketing Expo (SMX), Search Engine Strategies (SES), a4uexpo, SAScon and BrightonSEO.

One Comment

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  1. Jeff Pan says:

    Interesting poll, but again, to no surprise. I’m sure the more savvy users out there have already installed the Google Opt-Out addon to filter out those pesky remarketing banners. Although, I must say that I’ve seen quite a few companies designing remarketing banners quite effectively by means of incentivizing visitors via coupon/promo codes. In my opinion, this would probably keep the annoyance factor down to a minimum.

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