All posts in CRO

Like it or not, the deadline for complying with the EU cookie directive is drawing very close. No matter how nonsensical this law seems, the sad reality is that it’s the law – and website owners have no choice but to comply. With the deadline for compliance now less than two months away, the aim of this post is to give you all the facts you need to know, including practical suggestions for ensuring that your site is in line with the new regulations. I’ve put my personal opinion at the end; clue:  like everyone else, I think this law is ludicrous!

What is the EU cookie directive?
For those not already aware, the supposed aim of this legislation is to increase online security and data privacy, giving users more control over what data can be held about them. It addresses concerns with how personal information is held and used. Some users – albeit a small minority – are concerned with what they see as the development of a ‘Big Brother’ society in which their every move is being recorded.

The legislation forces websites to be transparent about how they are using cookies, detailing exactly what information each cookie holds and how long it will be held, and requires them actively to request permission from their users before cookies can be used.

Previously, the law dictated that websites had to explain how they were using cookies and how users can ‘opt out’. Most sites did so in their Privacy Policies, but this isn’t enough under the new law:  users now have to ‘opt in’, having been made fully aware of the implications of doing so.

‘Build websites for users, not search engines’ is the advice continually propounded by insiders at Google. As SEOs, we’re used to looking at websites and analysing how they would be viewed by a search engine. In actual fact, though, there’s a fairly big overlap between what’s helpful for a user and what’s helpful for a search engine, and the user and search engine experiences can often mirror each other. That means that it’s often worth carrying out user testing research in the initial stages of your SEO project to gain valuable insights into how real visitors view and use your site.

Read the First 58 Takeaways from Conversion Conference London? Here are the next 65, from the afternoon of the first day.

Confessions of a Conversion Rate Optimiser

The afternoon kicked off with a keynote by Bryan Eisenberg, who has been in the conversion optimisation business since 1998.

There were many great tips at Conversion Conference London last week – too many to fit into one blog post. Here are the first 58 takeaways from the first day. More to come soon!

Mobile and Real Time Optimisation

The conference started with Amy Africa, CEO of Eight By Eight, packing many tips for mobile conversion optimisation into her forty-five minute keynote.

  1. Three things matter for mobile:
    • You have to have some mobile presence (even if it’s not a full mobile site)
    • Optimise speed. A page should have a size around 50k.
    • Navigation.
  2. Mobile has a half to a third the number of conversions of a traditional site.
  3. You have to concentrate on only one goal.
  4. Get users’ email addresses or phone numbers so you can profile them.
  5. Pay attention to the user’s context, and use diversions to show them appropriate content.
    • Where have they entered the site from? Different sources convert differently, or will want different information. Twitter converts well on the phone. People from shopping sites will want prices. Concentrate on your top referring sources.
    • Where are they? You may want to show them a different page if they are looking at your site while in your store.
  6. Apps are not mobile sites. Concentrate on your mobile site rather than on making an app, unless you have a very good idea for the app.
  7. Treat users on tablets separately to those on mobile.
    • Tablet traffic convert around twice as much as desktop.
    • Mobile traffic convert a third or less.

In an ideal world everybody uses analytics tools in a way that ensures that

  • conversions
  • leads
  • sales
  • ROI

get tracked and both client and SEO can

see where the most valuable visitors come from and how SEO efforts contribute to the overall success of a site.

Sadly, in reality it’s not always as easy to accomplish. While it’s now easier to sell analytics services to clients (as everybody agrees that you need them and clients are quick to give you access to Google Analytics), in many cases there are lots of issues that combined make you apply SEO tactics blindly.

Recently I  bookmarked a good entry level SEO glossary of current SEO terms. A few weeks ago I complained ​about some people still using obsolete and inaccurate SEO terms such as “keyword density”.

Additionally, I missed many new or important terms on this list which I read about and often use, but many people, on the Web at least, don’t. Thus I won’t assume that everybody knows them already. Instead I want to define here 30 (new) SEO terms you have to know in 2011.

Some of them have been around for years but have been largely ignored by the SEO industry. Others are well known by SEO practicioners but completely off the radar for the general public, it seems. Last but not least there are terms from adjacent industries we now have to deal with in SEO. It’s 2011 – we have flying cars by now! – so it’s time to adopt new terminology as well.​


Piwi goals

It’s not only the black hat and the paranoid who are increasingly wary of Google’s privacy issues. Google Analytics has come under attack repeatedly in Europe. Recently, German government officials even threatened to ​declare Google Analytics illegal.

While I consider Google Analytics a minor threat to privacy compared to other Google products and services (like Doubleclick, Google toolbar or Google Chrome), I think there is still room for improvement.

These and other reasons made me revisit Piwik, the open source, self-hosted Google Analytics alternative.

It’s a German project on top of that, so the solution is already there. I was testing Piwik two years ago in an early beta stage. Now it’s available in version 1.1.1 and already it’s quite a powerful web analytics solution.

Image: Cleaner by atomicjeep.

Half a year ago I compiled a huge list of CRO (conversion rate optimization) resources. I think it was a bit too much for most of you. This time I decided to make it easier for you.

This list encompasses 30 conversion optimization techniques that are simple and quickly implemented in most cases but can significantly improve your conversion rate. I focused on six of the most important factors in web design, SEO and CRO and offered both “quick and clean” improvement suggestions for

  1. buttons
  2. forms
  3. copy
  4. shopping carts
  5. typography
  6. metrics

While you can improve the first five you have to employ the right metrics in the first place to make sure you don’t overlook conversions.