All posts in online marketing

As with selling any service, selling SEO services is an extremely challenging task. Here are my observations of two opposite ends of the spectrum of what SEO consultants often experience with selling SEO services.

Give me a two day optimisation strategy

We’ll often get contacted with the following, “We want a two day web optimisation strategy implemented.” Many neophyte consultants lick their lips and pounce on the ‘opportunity’ with alacrity. They start shooting off proposals, buffing up their hallowed methodology, and more.

A more sane, measured and customer-serving response to the request for a two day optimisation precess is, “Why?”

That always stops people in their tracks. “Why do you want a two day strategy implementation for your website and how do you know that’s the right thing for you?”

…There can be no further doubt that it’s mainstream. Yes, a discussion around search engine optimisation has featured on never-ending Radio 4 farming-community soap opera The Archers.

You’re probably wondering why I would know this. The answer is that, being prematurely middle aged enough to refer to the radio as “the wireless”, I am also middle aged (and countrified) enough to tune into The Archers from time to time (I don’t follow it religiously or anything, honest!).

For anyone who isn’t a regular listener, let me update you. Bridge Farm has been responsible for an outbreak of e-coli, spread through its ice cream. It effectively poisoned some kids at a gymkhana and landed two customers in hospital. Naturally, the national and local press has gone to town on the story and the Bridge Farm dairy has lost all of its customers.

As a self-confessed grammar geek, I’m frequently dismayed by the sloppy standard of writing I am continually confronted with throughout the course of the seven days a week I spend exploring the weird and wonderful world wide web. Whether it’s a blog post, a tweet or even a company website, it seems that a lax approach to grammar has become the norm – even, most shockingly of all, among professional copywriters I’ve hired. The most frequent offender in the huge array of rudimentary English errors is the misplaced or missing apostrophe, a grammar violation which winds me up so much that Stuart Tofts and Kevin Gibbons make a point of including one in every email they send me, just so that they can see my reaction.


Before you ask, no – “Trampoline” is not the name of the shop!

Not long ago, in a moment of above average exasperation, I sent out a tweet which said:

So imagine my satisfaction when the following correction from Google was brought to my attention not long after:

Automating Google Adwords accounts using APIs is a great way to save time and improve efficiency on large and complex accounts. However in my opinion, the success of paid search campaigns lies in understanding the marketing goals of the organisation, having an understanding of the products offered by the organisation, and having an understanding of the target market. This information acts as a guide when researching highly relevant keywords, creating ‘quality score friendly’ keyword segmentations and generating compelling ad copy that communicates the product offerings clearly and concisely, enticing users to click on an ad. I believe that these tasks are done best through human input as opposed to automated feeds.

Automation is useful if there are over a thousand product offerings and the products offered change dynamically within a twenty four hour period. Large ecommerce websites focusing on a wide range of products (such as Amazon and eBay) have such a large variety of products that it is almost impossible to make changes to their accounts manually. Therefore, XML feeds make perfect business sense in making account level, ad group level and ad level adjustments on a live campaign.

However, businesses that offer less than a thousand products and have a pricing strategy that is fairly fixed throughout the year will benefit more from manual intervention, as there would be greater control over changes made to ad copy and it would also be more customer focused. This alone would be a competitive advantage over advertisers who resort to automated paid search campaigns, as there’d most likely be disparity between the adverts and the users’ search query; this would lead to low levels of click through rates, which then lead to higher costs per click due to low quality scores.

For small to medium sized accounts, bulk changes could quite easily be done using Google Adwords Editor. Taking the extra time and effort into making sure every ad and every ad group is customised for the target user will pay more dividends through greater number of quality leads. This is an area that large ecommerce websites miss out on due to large amounts of automation, where the user’s keyword does not correspond with the ad copy and the related landing page. This would prove to be counterproductive, as leads generated would be of low quality. Furthermore, you could apply rules in order to automate bid management and use conversion optimiser wherever it is applicable. These can easily be implemented without the need for XML feeds.

Although introducing XML feeds would make account management relatively easier, I strongly believe that managing small to medium sized accounts manually will lead to better quality ads, better quality leads and will result in low overall spend – which will hopefully convert into higher return on investment.

In recent months I have found myself using the Google URL builder tool significantly more across a range of projects, including tracking emails and tagging PPC accounts.

One of the most frustrating things I found about the Google URL builder tool is how time consuming it was and the fact that I was constantly copying and pasting the URL into a spreadsheet to record what was being tracked.

After searching for a simple free tool that would help make this process more efficient, I decided to create a spreadsheet that would do just the job – http://goo.gl/jI1Wd.

As the importance of SEO becomes increasingly widely recognised, millions more marketers have started churning out press releases. Unfortunately, many seem less concerned about the potential media coverage than about the optimisation benefits.

A good press release, when it’s picked up on and used by the media, can do wonders for your brand awareness and corporate authority. But it’s also great for optimisation, and if your agency is writing slapdash articles, calling them press releases and distributing them to a bunch of websites where nobody will ever read them, then you’re barely scraping the surface of your press release potential.

By creating press releases that writers and bloggers will actually use, your effort can pack a far more powerful punch both in online and offline marketing.  Here are some of my top tips for dramatically better releases.

Christmas gift
Image credit:  Flickr

Despite a tough economic backdrop and widespread fears over delivery times, this was another season of growth for UK online retail. It may seem a little early to be thinking about Christmas again already, but given that careful planning is often hailed as the key to success, what can you start doing now to prepare for next Christmas?

Today I presented at a4uexpo London on 40 Social Media Tools and WordPress Plugins. This was split equally between the two sections and I’ve shared the slides and individual links, plus provided a very quick summary for each below.

a4uexpo – 40 Social Media Tools & WordPress Plugins


This post is part of the #JUMPchallenge, a blogging competition designed raise awareness on how to join up online and offline marketing, launched to support Econsultancy’s JUMP event.

Jump
Image credit: Flickr

It’s essential that the different elements of your marketing reinforce one another if your budget is going to generate the highest possible returns.

Search marketing, traditional marketing and PR cannot happen in isolation from each other, or you will inevitably end up spending more than you need to on a less-effective campaign.

Use Google Analytics custom segments to audit and improve search marketing

Anyone who has ever reviewed the keywords attracting visitors to a site will have seen that brand search terms usually dominate, often accounting for more than 50% of search related visits for well-known brands.

Every site has associated brands, but to paraphrase Morrisey, some brands are biggger than others. For these, isolating brand search is essential if you’re serious about using search to create incremental business i.e. create awareness and sales from new customers.

It follows that it’s futile to try to review and improve search engine marketing without taking brand phrases into account, but that’s the default for the less than savvy. For marketers, reviewing their analytics it’s easy to understand since the analytics tool doesn’t readily isolate brand and non-brand phrases.

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