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As I have found out the hard way, Facebook ad production is extremely labour-intensive. Therefore it is imperative that you incorporate an effective ad production workflow to best utilise your time. Here are eleven tips I’ve been able to come up with over the past few months.

Understanding the account structure 

In the Facebook Ads hierarchy, ‘account’ is the highest-level object. Every account is associated with a specific user’s Facebook account. Campaigns are the second tier that sit under the account level. Unlike in Google Adwords where ads are held within ad groups, campaigns hold ads within Facebook. It’s at the campaign level that daily budgets are assigned. Each campaign can hold any number of ads. Every ad is self-contained, including targeting elements, ad creative, bids, and time-scales. There is no requirement for ads in any campaign to be related in any way. However, it’s best practice to tightly theme each campaign with relevant and similar ads as it would make reporting and managing budgets so much easier.

Step 1 – get your target demographic right

Begin by making a list of demographic segments you want to target or make sure you are clear about who your client wants you to target. It’s always handy to ask your client to describe exactly who their target consumer is. This should be your first step in setting up your Facebook advertising campaign.

E.g. targeting list:

  • Females, age 18-30, who like Kim Kardashian and live in Orlando.
  • Males, age 25 and older, engaged or in a relationship, and interested in weddings or honeymooning.

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Sharing is the key activity when it comes to proper social media participation and beyond. When you don’t share anything on the web today, you can’t compete with those who do. They get all the attention, links and ultimately sales or whatever they are after.

  • So where are we sharing online?
  • How do you actually share?
  • What tools help you with sharing?

I compiled a list of 36 Social Media sharing resources that cover a variety of content types, such as how to articles, statistics, tools for business people.

Sometime last month, my friends and I did what most people do on a Friday night. Yes, we went out to blow off some steam and in the process, popped in to Pizza Hut to grab something to eat. The problem was, we probably dropped by at a bad time. The waitress seemed like she’d be anywhere in the world except serving at our table. Don’t get me wrong, my friends and I weren’t expecting 5-star treatment, but is a little courtesy or even a smile too much to ask for? Like most people who simply wouldn’t bother to complain about how rude the waitress was, we just grit our teeth and left as soon as we could. Fast forward to the next morning and one of my friends suggested that we go to a local restaurant named Joe’s, located in Oxford’s Summertown (isn’t that the best ever name for a town?) so we paid them a visit.

From the moment we entered the restaurant, we were made to feel welcome. The food was absolutely divine, their attention to detail was impeccable and their service was amazing. In fact, their receipt had a handwritten ‘thank you’ along with a smiley face on it!

joe's receipt

Apologies for the low quality mobile phone image.

It’s amazing how little effort can make a customer happy. Having enjoyed the food and the service, I felt I must run to the top of a hill and announce to everyone that these guys are amazing and that all my friends should check them out too; or at least the modern method of doing so, which is to tweet about them or to mention them on Facebook. Unfortunately I couldn’t tag them in my tweets or Facebook status as they didn’t have a presence on Twitter and Facebook. So here I was, a satisfied customer, looking to give this restaurant a big ‘thumbs up’ and a recommendation to my friends about how awesome they are, but with no natural channel to do so. So I thought I should compile a list of quick and easy ways small businesses can help customers become their advocates. (Please note that Joe’s, to their credit, have now set up a Facebook page).

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There are many misconceptions about the kind of skills and traits you need in order to find a job within the Search Engine and Social Media Marketing Industry (hereinafter referred to as ‘SE & SMM Industry’). In order to dispel most of these misconceptions and to provide a guide-like resource to anyone looking to make their first step into the world of search and social, I have listed eight tips that would keep you in good stead in your job search including how to answer the dreaded “what prior experience do you have in Search and Social Media Marketing?” question.

In what seems to me to be a bid to prove to marketers that advertising with Facebook can produce great results, Facebook have rolled out a new ‘Page Insights’ dashboard which provide metrics on user engagement. They intend to delete all data from your old insights page on the 15th of February 2012 and will stop collecting data on the 15th of December 2011.

The new dashboard looks like this:

In addition to ‘total likes’, you can now view the number of friends that your fans have, thereby giving you an estimate of your total reach.

For those of you who missed the Livestream of yesterday’s F8 Facebook Conference, CEO Mark Zuckerburg announced some major changes to the future of Facebook, which in a nutshell is to try and realise his vision of making the whole web social. Within Facebook, the focus is shifting from ‘what you say’ to ‘what you do’. Here are some of the major changes announced:

1. Facebook Profiles Are Replaced With ‘Timelines’
Facebook claimed that Facebook is no longer going to show ’15 minutes of your story’ but instead a timeline of your life. Here is a snapshot of the new Facebook Timeline design.

When social media marketers ran Facebook campaigns that were aimed at driving traffic toward their websites, they had to resort to tools such as Google Analytics in order to measure success or failure of their Facebook campaigns. However, a nifty new addition to the Facebook arsenal is the ‘insights for domains’ feature which has been introduced with minimum fanfare by Facebook. I strongly believe that if you run Facebook campaigns for your website then this is a ‘must have’ tool in order to monitor and optimise your Facebook content consumption.

We tested it out on our website for a couple of months and the information we have been able to gather has not only been extremely insightful, but also helped make better decisions regarding social media marketing strategies and tactics when running Facebook campaigns. This is indeed a phenomenal development, and one that we thought should be elaborated.

Getting started

In order to set up insights for websites, you will need to associate your website with a Facebook page or app that you manage. Go to http://www.facebook.com/insights/ and click on the green button that reads “insights for your website”.

Last week I was busy upgrading our Facebook advertising account from ‘personal’ to ‘business’, which turned out to be quite an arduous task. To be honest, there aren’t many differences in terms of features, but you do get access to a Facebook representative and you can also apply for credit, which is certainly a better deal than making daily payments through PayPal.

When I set about moving campaigns from my personal account to the business account, little did I realise how far behind Facebook’s Power Editor tool is when compared to the more familiar Adwords Editor. To start with, the Power Editor tool is not a downloadable application and therefore the speed of navigation and editing is quite poor, especially if you are moving large chunks of ad creative across accounts. Also, I found it quite discriminating that the Power Editor tool can only be accessed on the Google Chrome web browser. However, Facebook do promise that they will dole out a version that can be accessed using all the major web browsers very soon.

As advertisers, it is imperative that we familiarise ourselves with the Power Editor tool, as Facebook plan to phase out the Bulk Uploader tool by the end of this month. I must confess that the Facebook Power Editor tool is a massive improvement compared to its clunky predecessor, the Bulk Uploader tool. It’s extremely useful if you are creating campaigns from scratch as opposed to moving existing campaigns that are large in size to another account. However, some of the benefits of the Power Editor tool according to Facebook are:

  • Ability to create bulk ads
  • Mass-edit ads
  • Compatibility with Excel
  • Ability to see key stats and performance in order to optimise from within the tool itself
  • Backwards-compatibility with the Bulk Uploader

It’s still early days for the Power Editor tool and Facebook employ some of the world’s smartest people, so I’m confident that the tool will get better as time progress. For the time being though, I’d really like to hear some of your thoughts on the Power Editor tool if you have had any prior experience of using it.

 

By now I’m quite weary of the manifold failed attempts by Google to enter the social media arena. We had:

  1. Google Answers
  2. Google Bookmarks
  3. Google SearchWiki
  4. Google SideWiki
  5. Jaiku
  6. Google Wave
  7. Google Buzz

to name just the most known failed or abandoned Google social media services. As with most of the previous offerings, last week’s Google +1 started in a clumsy beta or rather alpha version. I didn’t even want to test it at first, but then all the search and SEO publications frantically reported about it so I felt compelled to give it a try.

I encountered many difficulties, and it took me two hours just to “get it”.

Google +1 is way too complicated right now and it was quite buggy when I tried it over recent days. The Google +1 page itself redirected me to 404 pages in German (I’m in Germany) despite browser and Google preferences.

When Google +1 finally worked for me, I tried to use it extensively but to no avail. Nobody has noticed my +1s it seems, and I barely see any by others.

Still, everybody is writing about it and the list of resources is already huge. Furthermore, there are high profile people in the SEO industry who actually suggest we jump into it. So to provide a more objective resource, I decided to compile the links and to enable you to make your own choices.

 

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While we Web professionals may assume that virtually everybody is using social media these days it’s far from the truth. People use social media but businesses don’t. A recent study shows that 94% of businesses actually do not use social media even for the most obvious task it’s good for: Getting feedback. That’s akin to not using cars, phones or electricity​ in the first half of the 20th century.

So of course another study shows that those businesses not using social media fail to compete.

Also getting feedback from your customers is a crucial benefit but it’s just the most obvious and must have use case for social media. Thus I compiled a list of 30 ways to use social media for business people.


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