All posts in social media

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Sharing is the key activity when it comes to proper social media participation and beyond. When you don’t share anything on the web today, you can’t compete with those who do. They get all the attention, links and ultimately sales or whatever they are after.

  • So where are we sharing online?
  • How do you actually share?
  • What tools help you with sharing?

I compiled a list of 36 Social Media sharing resources that cover a variety of content types, such as how to articles, statistics, tools for business people.

Sometime last month, my friends and I did what most people do on a Friday night. Yes, we went out to blow off some steam and in the process, popped in to Pizza Hut to grab something to eat. The problem was, we probably dropped by at a bad time. The waitress seemed like she’d be anywhere in the world except serving at our table. Don’t get me wrong, my friends and I weren’t expecting 5-star treatment, but is a little courtesy or even a smile too much to ask for? Like most people who simply wouldn’t bother to complain about how rude the waitress was, we just grit our teeth and left as soon as we could. Fast forward to the next morning and one of my friends suggested that we go to a local restaurant named Joe’s, located in Oxford’s Summertown (isn’t that the best ever name for a town?) so we paid them a visit.

From the moment we entered the restaurant, we were made to feel welcome. The food was absolutely divine, their attention to detail was impeccable and their service was amazing. In fact, their receipt had a handwritten ‘thank you’ along with a smiley face on it!

joe's receipt

Apologies for the low quality mobile phone image.

It’s amazing how little effort can make a customer happy. Having enjoyed the food and the service, I felt I must run to the top of a hill and announce to everyone that these guys are amazing and that all my friends should check them out too; or at least the modern method of doing so, which is to tweet about them or to mention them on Facebook. Unfortunately I couldn’t tag them in my tweets or Facebook status as they didn’t have a presence on Twitter and Facebook. So here I was, a satisfied customer, looking to give this restaurant a big ‘thumbs up’ and a recommendation to my friends about how awesome they are, but with no natural channel to do so. So I thought I should compile a list of quick and easy ways small businesses can help customers become their advocates. (Please note that Joe’s, to their credit, have now set up a Facebook page).

Let’s get one thing straight first:  you will NOT be required to do the following in order to get free followers on Twitter using this method:

  1. Tweet interesting thoughts
  2. Post ground breaking news articles
  3. Be informative to your target market
  4. Interact with people
  5. Be selling a good/service to people in order to be followed

Over the past few years, as social media marketing has increased and become ever more popular, ludicrous businesses have popped up “selling” Twitter followers, with many brands also reporting the success of their social media campaigns simply from the number of increased followers.

Today’s post will not only show you how to get free followers, but also help you understand that having 100 followers as opposed to 100,000 makes no difference; it’s about quality not quantity (funnily enough, similar to SEO).

A few days ago I was looking through my mentions on Twitter and I noticed a rough correlation between the strength of relationship I have with a person and the frequency/consistency of their interaction with me. I also noticed that strength of relationship was in rough correlation to the medium(s) that I’ve communicated with them on. In other words, the followers who I’d only spoke to over e-mail or Twitter weren’t interacting with me as often as those who I’d met in real life.

It got me thinking:  if the depth of a relationship impacts frequency of interaction online, and the medium in which I communicate with people on impacts the depth of relationship, is it possible to increase the loyalty of your followers by meeting them face-to-face?

How real are you to your Twitter followers? Image Credit: Aristocrats-hat

Meeting Face-to-Face Increases the Likelihood of Social Interaction, IF You Have Shared Interests.

When you meet someone face-to-face, you become more likely to then interact with them online, providing that you have shared interests and consider them to add value to your newsfeed. Having met someone in real life is a ‘filter’ that some people (subconsciously) use to prioritise who they interact with socially.

Agent 007

Recently I’ve written about Klout score optimisation. Since then I and others who outed themselves as actively using Klout have been attacked by self proclaimed SEO stars and other people who seemingly “hate Klout”. Can you hate a metric? Obviously people get very emotional when it comes to Klout.

Klout measures the social media influence of people. While it fails at determining your real life influence, it’s quite accurate for measuring how active and influential you are on social media, including Facebook, LinkedIn, Twitter and Google+.

That’s why some people hate Klout:  they are only influential within a small closed group, while they have never shared enough with the general public on social media to get appreciation from the masses.

What did I say when people ridiculed me for using Klout to determine people’s influence? I said that I am quite sure that Google internally has a similar system of finding out who exerts influence on the social web and who does not. It wasn’t a very daring prediction, it was just an extrapolation based on the steps Google has undertaken in the past. Google has already been focusing on authorship, real names and the social graph for a while.

Now Bill Slawski has written an article on the reputation systems Google uses, might use or will use in the future. There are three mentioned in the post. The most interesting one is the Agent Rank. Not only does the name sound familiar and self-explanatory to some extent, but it’s also a patent Google has filed. It most probably gets or will be used for Google +1 votes.

Typing cat*
2011 has been another very busy year on the SEOptimise blog, with nearly 400 posts generating over 400,000 visits and well in excess of half a million pageviews (oh and one best blog award).

With the year drawing to a close, and Christmas just round the corner, I thought it would be a great opportunity to try and summarise the best and most popular posts of the year, and hopefully give you a few early SEO Christmas gifts. While I am personally not a fan of list posts, judging by the most popular posts a lot of you are. So ever eager to please, here is a list of the 58 best/most popular posts of the year.

Our 10 most popular posts

What better place to start than the most popular posts of the year? Between them, the posts below generated almost 100,000 pageviews. So, working on the basis that 100,000 people (ok, maybe not people) can’t be wrong, there must be some awesome SEO gems contained within them.

  1. 30​ Web Trends You Have to Know About in 2011 – the first post of the year is also the most popular, with Tad’s post about what was going to happen to search and social in 2011 receiving over 17,000 pageviews. As you would expect, there were a few predications that didn’t come true, but a fair few that did.

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There are many misconceptions about the kind of skills and traits you need in order to find a job within the Search Engine and Social Media Marketing Industry (hereinafter referred to as ‘SE & SMM Industry’). In order to dispel most of these misconceptions and to provide a guide-like resource to anyone looking to make their first step into the world of search and social, I have listed eight tips that would keep you in good stead in your job search including how to answer the dreaded “what prior experience do you have in Search and Social Media Marketing?” question.

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It’s this time of year again! In the previous years my web trends lists were very successful, both as predictions and by traffic or number of shares.

People working in the web industries want to know what’s ahead.

So for 2012 I want to tell you again what’s coming up. Basically I’m not predicting anything here; instead I just list trends you can already see and measure, but which will be obvious next year.

In what seems to me to be a bid to prove to marketers that advertising with Facebook can produce great results, Facebook have rolled out a new ‘Page Insights’ dashboard which provide metrics on user engagement. They intend to delete all data from your old insights page on the 15th of February 2012 and will stop collecting data on the 15th of December 2011.

The new dashboard looks like this:

In addition to ‘total likes’, you can now view the number of friends that your fans have, thereby giving you an estimate of your total reach.

This post originally appeared on State of Search.

Given that engaging on the social web can benefit your brand’s marketing, recruitment, PR, sales, customer service, and other departments, the question of ‘who should manage and represent your brand on the social web?’ will inevitably arise. The answer is, all of them.

I believe that all employees with a passion and interest in representing the brand should be encouraged to. Utilising the expertise and networks of the people within your business is incredibly valuable when it comes to engaging on the social web and is not something that can be easily outsourced.

It sounds obvious, but many businesses give a variety of social media responsibilities to the PR team, the tech team or external agencies, which is fine, but social media is not about using tools, it’s about extending your current business activities into the landscape of social media to identify opportunities. It should therefore ideally be the responsibility of the people within the business, assisted by those with experience in recommending tools and strategies to increase effectiveness and productivity.

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